Frequently Asked Questions
What are supplements?
Supplements are consumable tablets, capsules, or liquids designed to provide you with additional quantities of certain vitamins or minerals. They are very useful for those with vitamin deficiencies, but they can also be useful for general consumption in order to boost bodily functions such as the immune system. They are meant to be used in addition to a regular healthy diet and should not be used to replace meals.
Do your products contain any allergens?
All of our products are free from all major allergens. However, it is always worth double-checking before consuming any product in order to avoid any allergic reactions. If you have any questions or confusion, please feel free to reach out to us.
Is your packaging recyclable?
Yes! We care about the environment and so we have made sure that all of our product bottles and other packaging are 100% recyclable.
Are your vitamins vegan?
Yes, all of our vitamins are 100% vegan-friendly.
How do you test your products for quality?
We run multiple quality-control tests on every single product we sell in order to make sure that we are always providing our customers with the very best supplements possible. We have dedicated teams that check for product defects and inconsistencies to make sure that you always receive top-quality products.
How should I be storing Rebirth?
Each product will have its own ideal storage conditions, and these will be displayed on the packaging. However, as a rule of thumb, we always recommend storing products in a cool, dry, and dark place free from high temperatures and sources of moisture.
What is your quality guarantee?
We always guarantee our products have the highest quality on the market, and if you are not satisfied, we guarantee that you will receive a full refund if you inform us within 30 days of your purchase.
How do I find out more about your products?
All of our products have a relevant description attached which should provide you with all of the relevant safety and dosage information, but if you do require more please do not hesitate to get in touch with us directly.
How long will my products take to be delivered?
We offer a standard delivery service of 3-5 working days. However, you can also select a designated delivery day or time for an extra fee when filling out the delivery information section of the checkout process.
Are all of your products safe to consume?
Yes, all of our products are regularly tested for safety and quality purposes. We also regularly consult with experts to make sure that we are always making safe supplements for your consumption.
Are your products all non-gmo?
Yes, all of our products are GMO-free, cruelty-free, and 100% natural.
I have forgotten my password, how can I regain access to my account?
If you forgot your password, simply click on the “Forgot password” link on the sign-in page. This will redirect you to a page with the steps you need to take in order to reset your password and regain access to your account.
What is your refund policy?
If you are not 100% satisfied with any purchased products, please get in touch right away and we will start the refund process. Usually, we offer a 30-day refund policy for a full refund.
How do I pay for products on the website?
If you are ready to buy any of our products, simply add them to your basket and proceed to the checkout page. There, you will be asked to enter some shipping and billing information and you can link a credit card, debit card, Apple Pay, Amazon Pay, or PayPal account to your billing information and then complete the transaction.
How do I manage my account settings?
If you go to the Account page, you will be able to change a variety of different settings, as well as change your username or password. You can control your subscription settings and set some other preferences in order to get the most out of our services.
How do I update my billing information?
When you go to the checkout page when submitting an order, you can choose to change your billing or delivery information via the “update information” button.
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